About Apertera

Apertera is leading the evolution of language solutions for high-stakes content. We partner with enterprises as an extension of their teams, combining professional expertise with Adaptive AI technology that is continuously refined by client context.

For more than twenty years, Apertera has set the bar for legal, financial, and regulatory translation, serving the most rigorous buyers, including over 75% of major national Canadian law firms, all major banks, and leading securities regulators. 
Apertera is Canadian-owned, ISO 17100 and SOC 2 certified.

Our core values: 

• Innovation
• Dedication
• Fanatical commitment to quality and service
• Resourcefulness
• Collaboration

Benefits & Perks You’ll Love:

• Comprehensive Health Insurance: Including vision, dental, complementary therapies, and support for your overall well-being.
• Your Birthday Off: We celebrate your special day!
• 6 Personal/Sick Days: Take the time you need for your health or life’s unexpected moments.
• Work-Ready Equipment: Get the tools you need to succeed, provided upon request.
• Hybrid Work Model: Enjoy the best of both worlds with a mix of in-office collaboration and remote flexibility.
• Learning & Growth Opportunities: Training and resources tailored to your role and department.
• Supportive & Collaborative Team Culture: Work alongside team members who genuinely have your back
• Team Recognition & Action Awards: Celebrate wins and contributions in meaningful ways.
• Employee Referral Program: Earn rewards for bringing amazing talent to our team.

Position Summary

The Project Manager is the front-line relationships manager charged with preserving, improving client and resource relationships. Apertera partnerships are typically long term in nature and managing the existing client relationships and striving for an always improved client experience is the main focus. 

Principle Responsibilities and Duties

Everything we do in project management is viewed through the lens of delivering an exceptional customer experience. To achieve this, the Senior Project Manager is fully responsible for the entire lifecycle of the client experience for all projects within their area.

• Project Planning: 

The smooth execution of a project largely depends on thorough planning and ensuring that all stakeholders are in full agreement regarding the process, budget, timelines, deliverables, and the agreed-upon method of communication throughout the project and between project cycles.

For a project manager in the translation business, educating the client is an integral part of the process.

Careful planning and selection of all resources are crucial to delivering the project on time and within budget.

• Execution: 

The Senior Project Manager oversees the execution of both their own projects and those managed by team members. They are ultimately responsible for keeping all stakeholders informed and aligned regarding timelines, details, and any necessary coordination throughout the execution phase.

• Project completion and follow-up 

Upon successful completion and delivery of the project, the Senior Project Manager ensures that follow-up calls are made with the involved stakeholders.

• Client Relationship  

For recurring and/or contracted clients, the Senior Project Manager is fully responsible for maintaining relationships with the clients and all requesters. Once again, the Senior Project Manager ensures that all preparations, agreements, and planning are completed well in advance of the project execution phase. They proactively solve problems to prevent client issues and address client concerns. Additionally, QA evaluations are conducted when necessary.

Requirements:

• College diploma, university degree, or equivalent.
• 5+ years of experience in Localization Project Management, managing complex projects.
• Project management certification (PMP, Agile, Six Sigma, etc.) 
• Bilingual (English/French) is a mandatory requirement.
• Available to work from 10:00 am to 6:30 pm (EST)
• Experience in the technical, communications, or SaaS industry.
• Proven experience in managing relationships with middle and senior managers in client/partner interactions.
• Extensive in managing teams, coordinating across multiple departments, and collaborating with both internal and external stakeholders.
• Excellent verbal and written communication skills.
• Strong decision-making abilities, with a focus on data-driven, impactful decisions that benefit both the project and the organization.
• Ability to build relationships and maintain communication with various stakeholders, ensuring that expectations are met and managed.
• Capable of handling conflicts within teams or with clients while maintaining professionalism and project alignment.
• Flexibility to adapt to changing environments, priorities, and challenges.